Equux will issue a refund to an investor for losses caused by Platform Errors, if the investor provides timely notice of the error to Equux as described below. A Platform Error occurs if a trading signal that should have been rejected according to the investor’s account settings is accepted by Equux and submitted to the investor’s broker, or if a trading signal that should have been accepted according to the investor’s account settings is rejected by Equux and not submitted to the investor’s broker. Equux shall not be responsible for refunding lost profits resulting from Platform Errors under any circumstances.
Errors of third party Trader or Forex dealers shall not be considered Platform Errors, and Equux shall not be responsible for refunding losses or lost profits resulting from such errors under any circumstances.
In order to receive a refund of losses caused by Platform Errors, you must notify Equux in writing of your potential claim. You must deliver the written notice to Equux as soon as you knew, or should have known, of the Platform Error, but in any event, no later than twenty-four hours after the Platform Error occurred. If Equux does not receive such notice from you within twenty-four hours after the Platform Error occurred, it will not be liable for any losses resulting from the Platform Error.
If Equux confirms that a Platform Error occurred with respect to your account, and you provided the required notice to Equux within twenty-four hours, you will receive a refund of your losses caused by the Platform Error (not including lost profits).
You are required to review your account statements and monitor your account status at least daily to ensure that the trades you ordered were placed, and that all trades that were made on your account were authorized by you. Except as expressly provided by this refund policy, neither Equux, nor our officers, principals, employees or agents shall be liable to any person for any losses, damages, costs or expenses (including, but not limited to, loss of profits, loss of use, direct, indirect, incidental or consequential damages) resulting from any errors in the Equux trading platform.